topic Re: KD49XE8004 with HT-G700 in Android TV

KD49XE8004 with HT-G700

acerimmer2020 — Mon, 04 Jan 2021 20:00:13 GMT

Hi all

Recently purchased a HT-G700.

Im trying to use the eARC but no matter what i do i get random audio drop outs with it saying LPCM on the soundbar

sometimes its 3-4 times in 10 minutes, other times its once in an hour.

i have updated the firmware on both devices but still get the problem.

Any ideas

Thanks

HannahEd01 — Mon, 11 Jan 2021 15:58:42 GMT

Hi acerimmer2020, I think this is happening because you're using a TV that doesn't support eARC, check the manual page 36 here: https://www.sony.com/electronics/support/res/manuals/5013/a7331a2ac21272c9e0b1630905e8439c/50130591M.pdf

It tells you that you need a TV that supports eARC.

acerimmer2020 — Mon, 11 Jan 2021 17:39:22 GMT

Thanks for replying.

So basically if you dont have eARC only ARC, then that port is useless, your left with just the optical?

HannahEd01 — Thu, 14 Jan 2021 11:43:16 GMT

Hi, I would say try changing the audio out to PCM, that might resolve the issue.

acerimmer2020 — Mon, 25 Jan 2021 17:11:43 GMT

so i have now plugged the cable box into the soundbar and set both soundbar and cable box to pcm.

seems to be ok at the moment

thanks.

acerimmer2020 — Sat, 30 Jan 2021 23:48:35 GMT

Hi again

So i noticed the g700 is arc compatible not just earc, so why im having to do this i dont know. Thought arc was meant to make life easier.

But anyway it works fine watching tv but is even worse when playing a film from my nas box.

At this point i may aswell just send it back, more trouble than its worth

acerimmer2020 — Sun, 31 Jan 2021 09:18:13 GMT

ok ok, pleb alert, just disable earc on the sound bar😣

acerimmer2020 — Sat, 20 Feb 2021 13:11:21 GMT

so now i have a new issue, tv audio is fine with the sound bar but apps like neflix are having the same issue as before. how is this possible!!!