topic Betreff: Uk based Alexa not working in Android TV

Uk based Alexa not working

Nicks1964 — Wed, 11 Nov 2020 11:20:17 GMT

Hi - I’ve got a XH-91 and I’m not able to get Alexa to work.

I cannot see the app in the google store, and when I use tv work with Alexa app I get this message

‘Amazon Alexa. Service will be available in future of this country’ [sic]. I understand there are country restrictions in place and have looked at the location service . It was set to use WiFi to estimate location. I’m using a sky broadband router which has Europe set as its region ( and this cannot be changed).

if I unselect the WiFi option I do not have any other method of setting location.

help please

Betreff: Uk based Alexa not working

Peter_S. — Wed, 11 Nov 2020 15:00:17 GMT

Hi Nicks1964,

Please check-out the following article on how to set-up Alexa with your TV:
https://community.sony.co.uk/t5/how-tos-faqs-tvs-home-cinema/have-you-seen-the-tv-remote/ba-p/3711315

Cheers

Peter

Betreff: Uk based Alexa not working

Nicks1964 — Thu, 12 Nov 2020 05:44:34 GMT

Many thanks Peter for the link. The problem I have though is step one in the video, I cannot install the Alexa app from the google store as my tv does not think it’s in the uk. It’s the tv’s location I need to correct

thanks

Betreff: Uk based Alexa not working

Nicks1964 — Thu, 12 Nov 2020 11:32:55 GMT

All ok now thanks

Betreff: Uk based Alexa not working

PHIL1961 — Wed, 10 Feb 2021 18:26:23 GMT

Hi Nick just read your post and it looks like I'm having the same issue.

How did you solve it.