https://community.sony.es/t5/android-tv/kdl-40we663-frozen/m-p/3713705#M47848 <P><STRONG>Our TV will play Netflix and Youtube via a Freeview box, but won't go onto ordinary tv.&nbsp; It comes up with a screen with various options, the highlighted one being Software Reset (recommended).&nbsp; But we are unable to choose this option, and also unable to scroll down to other options. So unable to watch tv.&nbsp; Any ideas?</STRONG></P> Thu, 15 Oct 2020 13:03:03 GMT Charlie51 2020-10-15T13:03:03Z https://community.sony.es/t5/android-tv/kdl-40we663-frozen/m-p/3713705#M47848 <P><STRONG>Our TV will play Netflix and Youtube via a Freeview box, but won't go onto ordinary tv.&nbsp; It comes up with a screen with various options, the highlighted one being Software Reset (recommended).&nbsp; But we are unable to choose this option, and also unable to scroll down to other options. So unable to watch tv.&nbsp; Any ideas?</STRONG></P> Thu, 15 Oct 2020 13:03:03 GMT https://community.sony.es/t5/android-tv/kdl-40we663-frozen/m-p/3713705#M47848 Charlie51 2020-10-15T13:03:03Z https://community.sony.es/t5/android-tv/kdl-40we663-frozen/m-p/3713725#M47852 <P>Hi Charlie51,</P> <P>&nbsp;</P> <P>Can you switch to TV by using the input selector button on the remote (upper left button).</P> <P>Does the problem persist when the box is not connected to the TV?</P> <P>&nbsp;</P> <P>Cheers</P> <P>Peter</P> Thu, 15 Oct 2020 13:51:50 GMT https://community.sony.es/t5/android-tv/kdl-40we663-frozen/m-p/3713725#M47852 Peter_S. 2020-10-15T13:51:50Z