topic Re: KD-49XG9005 playback problem with terrestrial tv apps in Android TV

KD-49XG9005 playback problem with terrestrial tv apps

Andy_1 — Mon, 05 Oct 2020 21:14:16 GMT

Keep on having a problem with loading tv programmes from the terrestrial tv apps - ITV Hub, BBC iPlayer and do on. Can get into the app, but cannot watch anything, keep on getting error message from the app. All other apps fine, can watch Netflix, Amazon etc all cables good and bandwidth is fine. Have reset the apps - only thing that makes a difference is turning turning tv off and on at the mains. What is going on, is this a fault with the telly ? Really, really frustrating

Re: KD-49XG9005 playback problem with terrestrial tv apps

royabrown2 — Tue, 06 Oct 2020 07:57:29 GMT

@Andy_1

The purpose of an error message is to assist with diagnosis.

To say you are getting these, but not to say what they are, hinders any attempt to help you 😢

Re: KD-49XG9005 playback problem with terrestrial tv apps

Andy_1 — Tue, 06 Oct 2020 18:24:05 GMT

Hi royabrown2,

Thanks for responding.

Error messages below

So, for BBC ‘Something went wrong playing the programme’ 02100

For ITVHub ‘Where’s my show?!’

For All 4 ‘ALL4-011: This content is currently unavailable’

For My5 ‘Error:MY5-VY-VJS-2010’ and Error: VJS-2010

Any help would be greatly appreciated 😀