topic Re: ITV Hub gets stuck after adverts in Android TV

ITV Hub gets stuck after adverts

Mr-Pez — Sun, 19 May 2019 16:16:44 GMT

I've read a lot on various forums but I haven't found a solution to this.

When I try to use ITV Hub I can usually get to the first set of adverts but then the playback just stops. If I try and stop and then resume from where I left off I get the privilage of watching the adverts again but it doesn't get to the programme.

This is only on my Sony Bravia KD-49X8305C. I can watch online or on a firestick without issue. My TV is up to date with firmware V5.433. My ISP is Vodafone. I tried watching through a VPN but that didn't work either.

I used to have the same problem with All4 but it seemed to get resolved with a software update.

Are there any fixes here? Its very frustrating as I get this TV for its 'Smart' features and figured that an Adroid would be a good bet but I've never not had issues like these.

Re: ITV Hub gets stuck after adverts

Sean_Mc — Tue, 21 May 2019 09:09:49 GMT

Hi there,

Welcome to the Sony Community.

Have you checked that the App has been updated to the latest version?

It might be also worth resetting your TV which should fix these types of issues. You can see more details on how to perform this here.

Let me know how you get on.

Best wishes,

Sean Mc

Re: ITV Hub gets stuck after adverts

Mr-Pez — Tue, 21 May 2019 18:14:23 GMT

Thanks for the reply.

I'm not sure how to check the app version? I thought it was linked with Youview?

As for resetting, if it really is likely to work I would have a go. However, in general I dislike this advice as it is frequently recommended when a cause isn't known and it can come with a lot of associated work to set it back up to the way it was. When I was having the similar issues with All4 I did this and it made no difference.

Re: ITV Hub gets stuck after adverts

Vanilla_ — Wed, 22 May 2019 14:51:54 GMT

Hello Mr-Pez,

I'd also suggest that you reset the TV. I've seen other users facing the same problem and was only solved with a reset.

Let us know if it solves it.

Vanilla_

Re: ITV Hub gets stuck after adverts

seniyawr — Mon, 27 May 2019 10:22:07 GMT

Hi Mr Pez
Having the same Sony model TV as yourself I am experiencing the same problem with an ITV catch up program freezing during the first set of adverts with the annoying message ‘ Whoops there seems to be a problem watching the video’.
My firmware and software is up to date. I have tried a factory reset. I have cleared the data and cache on the Youview App YVServiceHost. I have turned off the WiFi and connected direct to the router with an Ethernet cable but nothing I have tried has fixed the issue.
Like yourself Mr Pez the problem does not happen through the Firestick or Laptop. I have fast fibre broadband.
ITV Hub works fine on a Panasonic TV using the Freeview platform so there must be a compatibility issue with Sony and Youview on this model TV.
Sony please resolve this frustrating issue !

Re: ITV Hub gets stuck after adverts

RD1951 — Mon, 27 May 2019 11:58:06 GMT

I had this problem what i did after checking for the latest updates etc. As a final resort i turned off youview so i could at least record the programs i wanted to watch. But this was not suitable for all users so i re set youview to find it was now working.

Re: ITV Hub gets stuck after adverts

seniyawr — Tue, 28 May 2019 07:56:37 GMT

Thank you for your suggestion however i have disabled and re-enabled YouView and it did not make any difference.

This issue needs a technical solution by Sony.

Re: ITV Hub gets stuck after adverts

RD1951 — Tue, 28 May 2019 09:59:05 GMT

Sorry it didnt work it was just a work round that i found worked for me worth a try.Sent from my Samsung Galaxy smartphone.

Re: ITV Hub gets stuck after adverts

Win_88 — Thu, 30 May 2019 12:52:56 GMT

Hi Mr-Pez,

Do you get any error messages when the issue happens?

Have you tried connecting the TV to a Wi-Fi Hotspot instead of your home network as a test?

Win_88

Re: ITV Hub gets stuck after adverts

RD1951 — Thu, 30 May 2019 13:34:10 GMT

No i have 2 tv's both on same wifi and itv hub. The none sony works fine so i think it is down to tv or youview. I hope this answers your questions.Sent from my Samsung Galaxy smartphone.

Re: ITV Hub gets stuck after adverts

Mr-Pez — Thu, 30 May 2019 19:05:11 GMT

Thanks for the replies and suggestions. I've tried most of them (not a full reset) and it doesn't work so I've given up and have opted for a kodi addon. Not what I would choose but at least it works for the rare occasion I want it.

Re: ITV Hub gets stuck after adverts

RD1951 — Fri, 31 May 2019 06:06:10 GMT

You could always get a usb memory stick and pre-record your programs till an update is avalable. Thats how i got mine working againSent from my Samsung Galaxy smartphone.

Re: ITV Hub gets stuck after adverts

baconable — Sat, 01 Jun 2019 12:00:30 GMT

also have same problem but cannot find a solution, sony absolutely no help at all. wont ever buy a sony tv again and will advise anyone else not to buy one. total crap

Re: ITV Hub gets stuck after adverts

markgalbraith — Tue, 04 Jun 2019 20:02:13 GMT

I have the same model and experience similar problems. Most often i get half way through a program and after an advert break, the program starts from the begining again.. so annoying and the only way to get round it is to fast forward until just after the advert break..

Mostly i fix these little issues by forcing a soft reboot (press+hold power button on the remote).

I've never had to do a factory reset. any problems i have come across are usually resolved by the reboot.

Re: ITV Hub gets stuck after adverts

seniyawr — Wed, 05 Jun 2019 11:04:18 GMT

thank you for all the suggestions however i have tried everything plus a factory reset and nothing resolved the problem so i too like Mr-PEZ have given up until Sony can come up with a fix as it is clearly an issue with YouView and this model TV. ITV HUB on my Panasonic TV and Freeview no problems whatsoever !

Re: ITV Hub gets stuck after adverts

stormyuk — Wed, 05 Jun 2019 13:24:50 GMT

Does Youview actually even ever get updated on the Sony TVs anymore? Not heard anything for a long time about it.

You could try posting over on the Youview community, https://community.youview.com/youview/

Re: ITV Hub gets stuck after adverts

Aaskill — Thu, 26 Dec 2019 17:26:02 GMT

YouView forum gives the answer!

Re-do the initial set up, and consent to all when asked.

Worked for me after a very frustrating afternoon! I’m a bit annoyed that Sony effectively control what I consent to though!

Re: ITV Hub gets stuck after adverts

Gareth3368 — Tue, 14 Jan 2020 23:08:30 GMT

Not worked for me. Gave up. Sony you need to have pride in your product and fix the problem.

Re: ITV Hub gets stuck after adverts

jeczupr — Wed, 15 Jan 2020 23:45:34 GMT

I have 5 Sony TVs and they are all doing the same thing. Updates all applied.

Re: ITV Hub gets stuck after adverts

rosmcc — Fri, 17 Jan 2020 19:53:31 GMT

A new Sony Bravia KDL32WE613, purchased mid November 2019. All worked beautifully till one week ago, when the ITV Hub stopped working after the first set of adverts. I have tried everything suggested in this topic with no success, and frankly am both frustrated and disgusted. When is Sony going to do something about what appears to be a very common problem?