topic Netflix not loading on XE9005 in Android TV

Netflix not loading on XE9005

Leer72 — Fri, 25 Jan 2019 20:53:35 GMT

Hi,

I have a problem loading Netflix via the native button on the remote.

All I get is the letter "N" and a spinning circle underneath, nothing else happens!

The only way I can get it to work is to go into the app settings and clear the cache. It works for a couple of days and then reverts back to the spinning circle again.

I have rebooted the TV, uninstalled the app completely and then re-installed it but to no avail.

Any ideas out there please?

Re: Netflix not loading on XE9005

LightFoot — Fri, 25 Jan 2019 21:16:33 GMT

@Leer72 wrote:
Hi,

I have a problem loading Netflix via the native button on the remote.

All I get is the letter "N" and a spinning circle underneath, nothing else happens!

The only way I can get it to work is to go into the app settings and clear the cache. It works for a couple of days and then reverts back to the spinning circle again.

I have rebooted the TV, uninstalled the app completely and then re-installed it but to no avail.

Any ideas out there please?

Hi @Leer72 Have you tried a factory reset? https://www.sony.co.uk/electronics/support/articles/00122829

Re: Netflix not loading on XE9005

Leer72 — Fri, 25 Jan 2019 22:41:09 GMT

Thanks for the reply. I'll try that and report back.