topic Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights in Android TV

Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Fri, 16 Feb 2018 14:42:07 GMT

Purchased this t.v in November 2015 and apart from the occasional minor faults with software etc., it has performed fine. Has now developed a serious problem where, on start up, the t.v goes through the Android animation - displayed the "swirling 4 colored orbs" before screen shuts down and the smart bar at the lower edge flashes with four red pulses - repeating continuously.

Switching off (sometimes overnight - completely disconnected from power socket) and switching on only repeats the above problem.

Research has revealed that this appears to be an LED failure, and a strip-down (by a competent service engineer) reveals this to be the case with three LED's out on the middle of three led boards.

LED's are a common failure with this type of display (backlight LCD's) and are - in the main - readily available.

Not in this case, despite extensive internet searches, phone calls and enquiring with respective professional forums - I am unable source the necessary (preferred) option of replacing all three LED board (216 LED's!!) to prevent near future recurrences of this failure.

I cannot source parts for my t.v, despite it only being a couple of years old!!

My local service centre (Sony) advise me likewise THEY CANNOT SOURCE THESE PARTS!!

The panels can be repaired if individual LED's were available (they are NOT)

The one year warranty has lapsed, there was no extended warranty taken out (as I have access to family repairers) - I simply cannot source the parts.

Can anyone help in this frustrating situation - Please!!

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Pascale_F — Sat, 17 Feb 2018 10:16:11 GMT

Hi Davadaam,

Welcome to the community.

This sounds really frustrating and I have escalated this. So someone will update this thread when we have more information for you.

Thanks,

Pascale_F

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Sean_Mc — Tue, 20 Feb 2018 10:42:31 GMT

Hi Davadaam,

I've just heard back from Support.

They've advised that as your TV is out of warranty, you should contact your nearest service centre and they will be able to offer a chargeable exchange due to the panel issue you are experiencing.

Please visit the link here to locate your nearest authorised service centre.

Best wishes,

Sean Mc

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Tue, 20 Feb 2018 11:57:49 GMT

Hi there,

Thanks for reply.

Am I to understand that the Sony Repair Centre will offer me a replacement item and therefore I am NOT able to repair my television? You have mentioned "chargeable replacement" - can you give me a cost? - I have already spoken to the local Sony Repair Centre who have clearly indicated that repair is not possible even for them. It appears then that I am looking at a replacement, so the cost of this service must therefore be known - can you advise please?

Please note, Sony's repair policy contains a provision for owners to obtain parts for "own repair" - It's in their webpages - quote: -

"When your product is out of warranty, acquiring spare parts and fixing your product becomes your decision. Even if your product is out of warranty, don’t hesitate to contact our approved partner (EET Europarts) or our Authorized Service Centers to acquire the part(s) you wish to replace yourself."

I fail to see how Sony can advertise this when it is clearly not (in my case!) a valid option, indeed it is an impossible option as I cannot get parts via those routes - neither Sony Repair Centre nor EET Europarts can help.

Perhaps clarity on this policy is required as it is not what Sony offer and I might add, the above policy was the understanding under which I bought the product (I don't use or need extended warranties as parts are normally available!! - particularily for consummable items such as backlights).

I conclude my response by saying that I/we (my wife and I) bought this higher definition television because of my wife's impaired vision (she has Parkinson's Disease) - it was not a luxury item purchase - A two year life for electrical goods in the price range (at the time) is not a fair transaction - now it appears we have the choice of further (unknown) expense, beyond fair consumeable part replacement, or being proud owners of an expensive "brick" - all because of a replacement part - I simply want to repair my television - Can you confirm the existence (or lack of) the LED backlight strips, Part No. NLAW50350 - 3 of, they must exist somewhere, I would even accept working 2nd hand parts.....

Thanks.

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Tue, 20 Feb 2018 14:45:49 GMT

Just a quick update. Have spoken to local Sony Repair Centre - the replacement will cost £930 plus delivery/VAT etc., This is not a fair solution to resolving my predicament - when Sony (or any other manufacturer) lists support for customers - to include provision for replacement parts - then they should be obliged to do just that.

Buying a new television from them hardly amounts to customer support.

What customer would commit to £1200 (plus) for any goods that don't appear to provide the reasonable function that they are purchased for? This along with the fact that another (hefty) sum of money would give them piece of mind for another 2 years!!!

Come on Sony, surely you can do better than this.

I await your reply....

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Sean_Mc — Wed, 21 Feb 2018 10:48:15 GMT

Hi Davadaam,

I've just heard back from Support and they are unable to comment on the price offered by the service centre. You can see more details on Sony's warranty terms and conditions here.. If you are still unhappy please feel free to contact the main Sony centre on 0191 387 0774 or via the link here.

Best wishes,

Sean Mc

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Wed, 21 Feb 2018 11:31:51 GMT

Thanks for reply - however the link regarding warranty conditions and terms is totally irrelevant to this discussion. I am not pursuing a warranty repair. I am simply asking Sony to commit to their policy terms (highlighted be me previously) regarding support for NON-warranted customers - namely the stated support being available through your Sony Repair Centres and the parts outlet you use.

Sony states parts are obtainable through either of these outlets - my experience so far is - this is not the case.

To clarify - I simply want to repair my television - at my expense - I do not want offered a new television (I never did!!) - I simply want access to the consumable parts for backlit lcd televisions - the led panels / led chips.

Lets focus on that objective by Sony answering this question -

** Do non-warranted customers have access via Sony Support to ALL Sony parts - particularily consumable items such as led backlight components (including third party manufactured parts forming part of the construction of said devices) - or do they not? **

If the answer is in the negative, then I personally consider that Sony needs to amend (or indeed remove) their policy statement regarding supply of spare parts (beyond remote controls and stands for t.v's etc.,) as it is not what it presents itself to be. Non-warranted customers CANNOT obtain all serviceable items - the same items I note that are exempted within warranty - Hmmm!.

I accept that leds fail all the time, that is why they are consumable items - they are normally available for after-market purchase - does Sony not believe in providing the same level of reasonable/fair service that is provided by most/if not all, of their competitors?

Please respond to issue marked ** above - that will answer my question and I will pursue my issue along a different avenue.

I believe answering the question, either within your remit as forum moderator, or by referring to a "higher authority" within your organisation, will finally conclude my query (and others viewing this!)

Sorry for being blunt but I feel we have been dancing around the main issue here....

Thanks (in advance)

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Sun, 25 Feb 2018 14:37:33 GMT

I have received an e-mail from <community@eu.sony.com> asking if I could mark this enquiry with "solved" - unfortunately I can't - because it isn't.

The last post (from a Sony rep.) offered a link to unrelated warranty information and another contact number for Sony.

I have made contact with Sony (or one of their partners) who are unable to answer my query, but they have "escalated" the issue (if I remember correctly) to Sony?? again.

Thus far, my enquiry regarding availability of spare parts for non-warranted customers is unanswered.

Until that is answered and I can include that information here (for other customers to see) - then I feel I should leave my thread open (and unresolved - so far)

I will conclude this topic/thread when it is concluded - not before.

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Tue, 27 Feb 2018 13:54:16 GMT

To anyone still following this post/thread - I have had an e-mail from Sony concerning their ACTUAL spare parts support for non-warranted customers - here it is [Quote] :-

"I am contacting you on behalf of Sony's Management to follow up with your query.
We would like to apologize for any misunderstanding regarding our spare parts & repair policy. We do not sell spare parts direct to customers. However, you can purchase some spare parts from our spare part partner - EET Group.
I would also like to advise you that it is not safe to repair your television by yourself and it would be best to have it repaired by an trained and authorized engineer.
Please contact our main service center for repair options.
Pacifica: 0191 387 0774 Contact link: Pacifica
Should you have any further inquiries about any other Sony products, please do not hesitate to contact us again by replying to this email.
Hope you have a great day,
Kind regards...."

So, I can now close this post. I have coincidently repaired my T.V with non Sony sourced parts and the help and advice from like-minded people on the internet - cost £60 - Thank you!!!

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

przem2010 — Mon, 21 May 2018 18:20:56 GMT

Hi Davadaam

I have same problem with my TV. Can you tell me where did you repair your TV and how much it costs?

Regards.

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Mon, 21 May 2018 21:28:28 GMT

Hi there, Unfortunately the DIY repair is tedious. The t.v. requires stripping down to the display panel. If you are unfamiliar with working with this type of display – thin panel, side LED illumination – don’t attempt. My solution was DIY repair – my problem was there is no source for new LED strips (there are three!!) with a total of 210 LED’s.
I sourced a broken screen t.v. from eBay and recovered the LED panels. Repair was simply achieved by replacement – HOWEVER!! – I cannot establish the age or previous use the LEDs so duration/longevity of repair is unknown.
LED’s have (in this case) approximately 25,000 hours of life BUT this is dependent on use and operating environment of t.v. warm/moist or airy/cool/dry etc.,
Unauthorised repairers can replace individual LED chips but above problem still exists – there are no new components available from Sony – even through Auth. Repairers – sorry!!!
My posts on the Sony Community site were quite dismissive of Sony’s lack of response/support – despite their alleged support intimated through their website.
Ultimately they offered me a new replacement t.v. at a reasonable discounted price – that is the best option I’m afraid, because of the problems with second parts alluded to above.
Any successful repair will unfortunately leave you awaiting the next LED failure and for the 4 flashing lights to appear again – this can only be avoided with availability of NEW parts – Sony doesn’t provide them – I was unable to source them anywhere else – GLOBALLY!!.
Not good news I’m afraid, but my situation is recognised through other (un)authorised Sony repairers (High Street repairers...) Sony doesn’t do spares!!!
Once the chips start failing – I had three dark LEDs – the rest will inevitably follow in quick succession.
To conclude – a repairer (High Street) may have a duff Sony in their shop from which they can salvage working spares or source them through their own contacts – remember every smashed screen, out of warranty is a potential source of used parts.
OR
You may have insurance/extended warranty on t.v. – if so use it.

Sorry for your dilemma – Sonys parts/repair service sucks!!

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

przem2010 — Tue, 22 May 2018 05:57:27 GMT

Thank you for your message, much appreciated. Any chance you can write more about how can I apply for discount, with who I need to get in touch?

Thank you once again for the information.

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Tue, 22 May 2018 11:06:28 GMT

Hello again, sorry I didn’t include all the steps – After raising issue on the community forums (here!!) – I sought advice from my local authorised Sony repair centre (just a mile or two away from me) – you will have such a facility – check the Sony Website or prompt one of the forum moderators for the info. My local repair centre (official one remember!!) had one of their engineers talk through options – one of which was for him to replace the faulty LED (not an official Sony repair!!) BUT he would have to source the LEDs first.
Having sourced my own from eBay – I decided to bite the bullet, obtained the Service/Repair Manual from an online site (£5....) and the parts (3 X LED panels) at £40 from a kind fellow eBay seller – effecting the repair but for how long??

Your next step, I suggest, is to contact your local Authorised Sony Repairer and make them aware of your plight, they may/may not offer an “unofficial repair”, but they can also access a direct online database that will allow them to give you a price for replacement television (if that is your choice – see below!!).

To conclude – I have recently suffered a repeat of the flashing light symptoms after three months – I decided that repairs NOT using new parts is risky and venturing into the unknown – I could effect a repair again – I have stripped the t.v. down – it has suffered one(1) blown LED on one of the other two LED panels (this is sufficient to cause a shutdown on t.v. because the logic board inside it monitors voltage fluctuations on the backlights (LEDs)) – even though the loss of one LED would result in negligible change to display – safety issue I suppose!!.

I have purchased another t.v. (different brand – better buyer support!) and may!! – if I find the time and be bothered, fix the Sony.

In effect Sony have lost me as a customer for their television brand – shame really, they are better than average in other products.

Good luck in your endeavours – don’t waste money on replacing this particular model of t.v. – I was offered a new one for £1300 (incl. P & P) – as they have demonstrated a life of only 2 years. My new t.v. cost less than the replacement and is better in my opinion!

So, if you are considering replacement other than repair – my advice/experience is – shop around, there are great deals out there. The technology and picture quality offered by the KD-55X... is 3 years old and cheaper/better brands are now available – better warranty and customer support.

Once bitten, twice shy....

Sent from Mail for Windows 10

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

mag24750 — Wed, 17 Mar 2021 12:21:27 GMT

Hello

Im sorry to disturb you but just want to find out what part yu bought for this TV, SonyRe: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights, same problem , if you can help with the parts and where you got the parts from please, thanks

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

Davadaam — Wed, 17 Mar 2021 12:47:23 GMT

Hi there,

So long ago, long story short: -

Sony don't provide the parts necessary for a repair - the parts being a
set of three LED bars that illuminate the screen.

These LED bars appear unique to this TV and they are prone to burnout,
failing after an unreasonable 2 years (or thereabouts)

The control board (power) for the LEDS is very sensitive, if one LED
fails, the board will give the fault that you and I suffered - the TV
shuts down to protect an "over-voltage" to the remaining LEDs (there
were approx two hundred divided into three banks, if memory serves)

My options at the time were as follows: -

1. Obtain replacement (individual!) LEDs (and/or full banks) and solder
them to the LED "pads" - very difficult as the circuit boards are
aluminium (not typical fibre glass) so heat control for soldering is
(very) difficult. The individual LEDs are nowhere to be found on the
internet - tried everywhere, seems they were exclusive to Sony (Apple
tactic!)

2. Replace TV in entirety - yes, this was Sony's suggestion with
approximately 20% off of full price - I didn't fancy replacing/buying
the same TV with a fault history like mine!

3. Obtain known good second hand LED boards for same make/model. I was
fortunate to find an eBayer with such a TV - broken screen but good LEDs
(or so I thought - see next)

Problem is, second hand LED panels are only as good as their used
condition and age - my replacement LEDs lasted a couple of months before
fault returned so, I bit the bullet and bought another, different make TV.

Coincidently, the LEDs were greatly sought after by TV repair people and
I sold some of my old LEDs easily through another forum.

In your case, I would buy another TV, this Sony model was good but had a
reduced life.

Testimony to my last comment, it appears no other TV used the same LED -
'nuff said!

Sorry this isn't good news - but despite my determination to extend the
TV's life, I failed.

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

mag24750 — Wed, 17 Mar 2021 13:17:21 GMT

Thank you very much

one of the best tv i ever had,

i have a new Master series i paid £3999.99 for but nothing close to Sony KD-55X9005C

i mean nothing , mine last for 5 years not a single problem .

But thanks

Re: Sony KD-55X9005C - Fails Boot-Up - Android animation appears then 4 flashing red lights

HannahEd01 — Wed, 17 Mar 2021 15:07:52 GMT

Hi, I recommend trying the force reset first: https://www.sony.co.uk/electronics/support/articles/00159906

Regarding the parts, Sony doesn't sell parts at all. You can check if you are within the warranty they will replace it.