topic Re: KD-55XD8599 Problem since Marshmallow update in Android TV

KD-55XD8599 Problem since Marshmallow update

Deblob — Mon, 20 Mar 2017 00:12:16 GMT

Hi all.

New to the forums so please excuse if I've posted in the wrong thread etc.

Basically, since my TV updated to Marshmallow around 2 weeks ago I've been having an issue with apps running and leaving a faded square box in the top left corner.

Sometimes it's smaller but sometimes can r half the screen.

Happens only on Apps (Netflix, Amazon, Kodi) and not on any HDMi channels.

Seems to happen possibly 80% of the time and I've not found a way for it to stop.

I've reset the TV to factory settings numerous times and also restored with current firmware that i downloaded from the Sony site and flashed using a USB stick.

Also I've ensured that all the apps are up to date via Google Play Store.

Can anyone confirm wether this is a one off in my case or wether the issue is more widespread?

I've attached a few sample images for you guys to see.

Many thanks.

Re: KD-55XD8599 Problem since Marshmallow update

Anonymous — Tue, 21 Mar 2017 00:06:18 GMT

Hi there

Ouch, that is not good. This is the first time I have heard this issue to be honest, so unlikely to be a widespread issue (famous last words...)

Question though, how long does this faded square box stay on the TV for? Does it ever go away?

Thanks for the pics - it clearly highlights the issue.

Cheers

Re: KD-55XD8599 Problem since Marshmallow update

bigjohn1980 — Tue, 21 Mar 2017 18:26:27 GMT

i too have this problem but it was before the update but after having a new board put in

Re: KD-55XD8599 Problem since Marshmallow update

bigjohn1980 — Tue, 21 Mar 2017 18:34:45 GMT

ps here is a utube cideo that i have done

https://youtu.be/Fb1dG43aUIs

Re: KD-55XD8599 Problem since Marshmallow update

Anonymous — Wed, 22 Mar 2017 12:35:55 GMT

Hi @Deblob

I have escalated this issue to Sony support for them to investigate and resolve. I suspect that the Marshmallow update is coincidence as to me this is more hardware related. But I am purely guessing to be honest.

Cheers

Re: KD-55XD8599 Problem since Marshmallow update

Anonymous — Wed, 22 Mar 2017 12:36:43 GMT

HI @bigjohn1980

Can you please confirm the model number of your TV?

Cheers

Re: KD-55XD8599 Problem since Marshmallow update

bigjohn1980 — Wed, 22 Mar 2017 14:23:11 GMT

Hi@Quinnicus

Thank you for you input my tv is a kd-65xd8599

I.have been emailing sony for.about 4 weeks now about this but keep asking.me to do this and other but nothing is working but i have also got other problems with tv resetting not turning off. I did have it repaied about 4 months ago by sony repair center but it still resetting and also there in no serial number.in the system setting so i got them back to be told there was nothing they could do about it

I did.post a post.on here about it

Thank you

John

Re: KD-55XD8599 Problem since Marshmallow update

Anonymous — Wed, 22 Mar 2017 17:52:27 GMT

Hi @bigjohn1980

Do you have any Case ID numbers that you could foward to me via Private Message? This is so I can forward everything back to Sony and they know specifically the case number etc.

I do remember your other thread:

https://community.sony.co.uk/t5/android-tv/xd8599-now-says-8505/m-p/2252769

Cheers

Re: KD-55XD8599 Problem since Marshmallow update

Anonymous — Wed, 22 Mar 2017 20:13:18 GMT

For completeness of thread - I have escalated @bigjohn1980 issues to Sony too.

Re: KD-55XD8599 Problem since Marshmallow update

MarkF42 — Thu, 23 Mar 2017 07:51:37 GMT

I have a KD-55X8005C and have the same issue since MArshmallow update. I have only noticed it in Amazon - a rareky use any other apps. The top left corner seems to be in HD / much brighter than the rest of the screen.

To resolve I stop the play and resume. Usually fixes first attampt, but last week took 3 or 4 attemps to clear it on one occasion.

Happening on lots of different recordings - all on Amazon Prime.

Re: KD-55XD8599 Problem since Marshmallow update

Deblob — Fri, 31 Mar 2017 19:48:15 GMT

Hi all.

I've managed to find a temporary fix for thiz.

Here's a link to a video showing the fix I've been using. https://youtu.be/HYg7a-2FYxU

It is only a temporary fix, switching apps or going back and forth from other inputs will make the squares appear on your screen again but this fixes it for the time being.

I've made the video only viewable via the link as i don't want any trouble regarding copyright on the content i was playing.

I firmly believe after discovering this fix that this is a software issue and not hardware issue.

May be wrong though.

Re: KD-55XD8599 Problem since Marshmallow update

Anonymous — Sat, 01 Apr 2017 12:32:04 GMT

Hi there

So to confirm - the work-around is to go into the settings menu and then out again?

Also, as your YouTube link is clearly demonstrating a problem/solution, there would be no issue in you embedding the link into your post. Issues only arise when someone is blatently advertising their channel using content that is not their own.

Cheers

Re: KD-55XD8599 Problem since Marshmallow update

Deblob — Sat, 01 Apr 2017 12:36:02 GMT

Thanks for the clarity with regards to the content.

Yes, simply hit the Home key, scroll down to the settings tab and open it.

As soon as you are in the settings main menu, simply head straight back into Netflix (in my case this mostly happens in Netflix) and seems to fix the issue.

Re: KD-55XD8599 Problem since Marshmallow update

Anonymous — Sat, 01 Apr 2017 12:51:06 GMT

Cool - if it really is firmware/software issue. Maybe this is one of critical issues that Sony 'may' be fixing when the roll-out of Marshmallow resumes. Which wont be too long now. Time will tell.

Re: KD-65XD8599 Problem since Marshmallow update

rainbow106 — Sat, 01 Apr 2017 19:16:35 GMT

Hi Everyone well you can add us to this list KD65XD8599.

We did not do any update but has lines on our TV first it started on right hand side a bit but spread all across TV .

We only bought on 24 dec 2016 know how taken for repairs

It was a good think a guy recommended cover plan for TV in Curry's and I did not cancel the plan will keep you updated what is the cause of this

Re: KD-65XD8599 Problem since Marshmallow update

Anonymous — Sat, 01 Apr 2017 19:34:32 GMT

Hi @rainbow106

As your TV hasnt been updated to Marshmallow yet, then this thread is not applicable to you im afraid. Although I understand your frustrations of having your TV in repairs so soon after you purchased it. Hope all goes well in the future though. In regards to your other post, I moved it in a new thread on its own.

Unsure if you know how to create a new topic on this forum, but see these instrustions HERE

Cheers

Re: KD-65XD8599 Problem since Marshmallow update

bigjohn1980 — Sat, 01 Apr 2017 20:03:18 GMT

Can i just say i do not think it is the new update as it was on my tv about 2 to 3 months before.the update after my tv had new board (was not there for about 8 months)!

And i would also like to say thank for passimg this for.me just.waiting.for a phone call

Re: KD-65XD8599 Problem since Marshmallow update

Anonymous — Sat, 01 Apr 2017 21:36:22 GMT

@bigjohn1980

Your right about it not being specific to marshmallow - appologies. Although this thread is specific to this 'faded square box' issue.

In regards to awaiting a phone call from Sony - you should have had one long ago. I received a repy on the 23-03-2017 stating that someone will contact you in regards to moving forward with this. Sony have also passed this to the tech analysts for investigation too.

Cheers

Re: KD-65XD8599 Problem

rainbow106 — Fri, 07 Apr 2017 16:48:33 GMT

know how part of currys has been in touch saying its a screen replacement so sony are going to give us a new 65inch tv replacement.

Re: KD-65XD8599 Problem

schambers196 — Tue, 02 May 2017 21:24:09 GMT

I too am having this issue except my television is KD43X8307CSU. I have updated to Marshmallow but thinking that the issue was there prior to this. What is the best route to escalate this to Sony?