topic Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback in Android TV

Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Gizzimodo — Wed, 01 Mar 2017 07:54:19 GMT

Can not scroll back 7 days anymore and ITV 1 Hub keeps asking for postcode even though it has been entered. Are they both connected ? Had a 24 hour power cut at the weekend, not sure if relevant. On scroll back says no information, will scroll back for the current day but not previous days. Says software is upto date - TV is latest Sony 49" . Was working fine on scroll back (never previously watched ITV Hub).

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Anonymous — Fri, 03 Mar 2017 15:29:40 GMT

Hi there

What is the model number of your TV? If your TV was one of the models that was updated to the Marshmallow firmware a few days ago, have you tried a factory reset of your TV? See instructions : HERE

Cheers

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Gizzimodo — Thu, 09 Mar 2017 16:20:06 GMT

In the end i recived a fix from both youview and ITV Hub, tried them both so not sure which one worked. Factory reset was kind of a last resort.

Thanks.

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

neeshamjo — Tue, 12 Dec 2017 21:28:28 GMT

Hi, having exactly same issue on Sony Bravia. ITV hub not allowing itv, saying region not located despite registering postcode. Strangely all other channels working I.e. itv2 etc. You view not going back more than about 12 hours, just showing no information.

Cleared cache on YV app and forced shut down to no avail.

anybody have fixes please?

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Mr_Dartin — Thu, 14 Dec 2017 14:05:04 GMT

Press Home on your remote
Scroll down to 'Settings'
In the TV section scroll right to 'Apps'
Go to 'System Apps'
Hold the right button and scroll to end to 'YVServiceHostAPK'
Select 'Clear Cache' and press 'OK'
Then select 'Clear Data' and press 'OK'

It worked for mine, hope it helps

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

neeshamjo — Thu, 14 Dec 2017 21:02:07 GMT

Fantastic, it’s worked.

Thankyou very much.

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

davidaldersley — Sat, 28 Apr 2018 19:02:48 GMT

Cannot use youview on tv but other catch up channels are fine other than itv

SONY BRAVIA KD49XE8396

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

royabrown — Sun, 29 Apr 2018 08:04:30 GMT

In what way ‘cannot’?

And if you cannot use YouView, then I would not expect you to get the All4 player either.

(‘Only’ 19 taps today)

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Mr_Dartin — Sun, 29 Apr 2018 10:17:13 GMT

Press home button.

scroll down to settings.

scroll down to apps.

scoll all the way down to YVServiceHost and press ok.

clear data and clear cache.

Hope this helps

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

BTHart — Wed, 23 May 2018 20:14:14 GMT

Not sure if this thread is still open but we are really frustrated with our Sony tele, the problem is as indicated above with respect to the itv hub not working, the fix is also as indicated above and does work however we are now having this problem 3/4 times per week ! I do not know what else to do basically we bought the tele based on Sony’s reputation however based on current performance not sure it was a wise choice !

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

royabrown — Thu, 24 May 2018 06:26:29 GMT

It sounds like you will need to do a Factory Reset to have any hope of clearing this problem permanently.

Try one of those, from Settings, and see if the issue goes away or not.

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

ZiggyTig1 — Fri, 06 Jul 2018 11:19:00 GMT

Worked for me too!! Thanks

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

aruss2000 — Wed, 01 Aug 2018 10:24:03 GMT

Perfect thanks this has been bugging me for weeks

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Keithangy — Sun, 21 Oct 2018 21:31:39 GMT

How did you get a fix from eith Sony or youView

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

BTHart — Mon, 22 Oct 2018 13:30:53 GMT

The problem still exists for me, I have used the advice above and it clears the problem for about one week then it comes back again, really fustrating as SOny supposed to be a quality tele!!! would really like to know how to get a formal response from Sony on the issue ????

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

jayne.cunniffe — Sat, 16 Feb 2019 15:16:21 GMT

Thank You so much, it has worked a treat.

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Davidhermon — Tue, 19 Feb 2019 20:23:53 GMT

Thank you so much. We have ITV hub again 👍

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

domburns3 — Wed, 13 Mar 2019 11:58:33 GMT

Extremely grateful to you. It worked a treat. It has saved my marriage because she can now watch Endeavour and Midsomer murders.

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Deecooling123 — Wed, 13 Mar 2019 20:06:03 GMT

Thank goodness these posts stay up for ages (over a year) because your answer still solved my problem...brilliant thank you.

BTW the Sony Bravia TV I have is the worst TV EVER, nothing but one problem after another. No wonder it was in the sale!!

Thanks and kind regards

Dee

Re: Problem with ITV Hub (ITV 1 channel) and 7 day TV scrollback

Cakebird70 — Fri, 29 Mar 2019 12:10:13 GMT

Brilliant it worked ! Thank you

so much ☺️