topic Re: KD-65X8505C i+ button not working in Android TV

KD-65X8505C i+ button not working

Arms80 — Sun, 13 Nov 2016 18:22:39 GMT

Hi All,

Just updated the firmware to the latest version on my KD-65X8505C TV this week. After the update the i+ button on the remote doesn't work. The remote is sending signal to the TV because the light slowly flashes under the TV's Sony logo. Also all the other buttons on the remote are functioning.

Have you encountered this issue with your TV after the firmware update?

I really like the i+ button because I can check the resolution of the video playing e.g. Netflix 4k. I hope there is a fix for this issue.

Thanks!

Re: KD-65X8505C i+ button not working

MiCal1967 — Sun, 13 Nov 2016 19:16:23 GMT

Can you access +i (Info) from Action Menu -> Display & Sound?

Re: KD-65X8505C i+ button not working

Arms80 — Sun, 13 Nov 2016 19:35:43 GMT

No, unfortunately I am not.

Re: KD-65X8505C i+ button not working

MiCal1967 — Sun, 13 Nov 2016 22:57:14 GMT

Try

Clear cache for all Apps.(Settings - Storage & reset - Storage - Cached data - Clear cached data - OK)
Reboot your TV

If not solved try a factory reset:

sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/kw/

Performing a Factory reset erases all your settings and downloaded apps.

Re: KD-65X8505C i+ button not working

Arms80 — Mon, 14 Nov 2016 17:18:41 GMT

I cleared the cached data with no success. When watching TV the i+ button is working. When I launch Netflix it is not working.

Seems that I have to do the factory reset. I'm just not too keen on performing it because I loose all the settings set for the picture. I have to pick the right time for it and write down all the values etc.

Thank you for your help!

Re: KD-65X8505C i+ button not working

Budhi108 — Mon, 14 Nov 2016 19:11:36 GMT

Is factory reset help?

My i+ work on tv and netflix but not on youtube channels.

Re: KD-65X8505C i+ button not working

Anonymous — Mon, 14 Nov 2016 23:45:46 GMT

Hi there @Arms80

If you havnt written down your settings yet, to make it easier - I created a spreadsheet for my own settings - see HERE - might save you a little time.

Cheers

Re: KD-65X8505C i+ button not working

Arms80 — Tue, 15 Nov 2016 14:08:47 GMT

Hi Quinnicus,

Thank you very much for the Excel sheet!

I'll get back to the topic after I've performed the factory reset. Might be that I have the time for it on weekend but now I'm too busy with my work.

Re: KD-65X8505C i+ button not working

Arms80 — Tue, 15 Nov 2016 16:39:27 GMT

Couldn't wait till weekend. I had to do the factory reset today. I regret to inform that it didn't solve the problem. When using Netflix the i+ button isn't working. It works on all other sources.

Must be that the Firmware upgrade just left out this functionality for Netflix..

Would have been nice feature but seems that you can't always get what you want.

Re: KD-65X8505C i+ button not working

Budhi108 — Tue, 15 Nov 2016 18:36:34 GMT

I'm a bit frustrating when read problems like this, so I put update off. My TV work just fine and I don't know what can be better with new updates. PS4 updates is must because PSN store, but TV updates not. Reading this forum I can ekspect only problems with new updates, nothing good.

It is not good to not possible downgrade firmware.

Re: KD-65X8505C i+ button not working

Anonymous — Wed, 16 Nov 2016 00:28:07 GMT

Hi @Arms80

I am on the same firmware version as you - I have just tested netflix on my KD-55XD8577 and the info works just fine. Can you please confirm that you do not get this information (sorry for the out-of-focus picture, but you get the idea) - if so, I will pass this onto Sony Support.

Cheers

Re: KD-65X8505C i+ button not working

MiCal1967 — Wed, 16 Nov 2016 13:55:38 GMT

Hi @Anonymous

I also have no info, either RC button(i+) or Action Menu, on Youtube and Google Play Movies. Don't know about NETFLIX since I don't use.

Trying to figure out what is the cause.

I also don't remember if this worked in the past and previous firmwares.

YouTube is v 1.3.11

Google Play Movies is v 3.20.10-tv

Info works OK on embedded tuners(Digital and Satellite) and also on Recorded titles.

Re: KD-65X8505C i+ button not working

Arms80 — Wed, 16 Nov 2016 15:45:52 GMT

Hi Quinnicus,

The i+ button isn't working and it is not available under the Action Menu. This concerns only Netflix. All the other sources are working fine.

In the picture you can see the Action Menu view taken when using Netflix:

Re: KD-65X8505C i+ button not working

Anonymous — Thu, 17 Nov 2016 21:12:24 GMT

Hi @Arms80

I have escalated this thread to Sony Support in order for them to assist - I cant think of anything else that will help you im afriad. Please post back on how you get on.

Cheers

Re: KD-65X8505C i+ button not working

MiCal1967 — Thu, 17 Nov 2016 22:45:39 GMT

Hi @Anonymous

About YouTube.

How can our new Firmware contain YouTube as an embedded System App with a version 1.2.7 October 2015 ?

This should contain YouTube version 1.3.11 since this version is from April 2016 and new Firmware is November 2016.

When uninstalling Youtube update through Play Store, this goes back to 1.2.7

Re: KD-65X8505C i+ button not working

Anonymous — Thu, 17 Nov 2016 22:53:50 GMT

Hi @MiCal1967

In regards to the info in YouTube - I cant remember if there ever was info

In regards to the version, Sony has no control on the Google Play Store and versions etc. However, have you tried installing the APK manually instead?

http://www.apkmirror.com/apk/google-inc/youtube-for-android-tv/youtube-for-android-tv-1-3-11-release/youtube-android-tv-1-3-11-android-apk-download/

Re: KD-65X8505C i+ button not working

MiCal1967 — Thu, 17 Nov 2016 23:50:09 GMT

Hi Quinnicus

Went back to previous version and tried to reinstall via ES File Explorer which gives an error of Package Installer stopped.

What I see in System Apps there are TWO Package installer Apps

This possibly does not allow manual installation with ES.

Of course this can be installed manually via Play Store but no info remains.

What I noticed with previous Youtube version is that there was also another RC key that didn't work. "stop" key

Since yours is OK, I start to believe that issue with info could be region related

[Add new]

Package from your link was installed succesfully with ES but info issue remains. There was a small size difference though. Link .apk was 8.1 MB but from Play Store was 6.9 MB